Frequently Asked Questions

After each move out a member of Management inspects the unit for needed repairs. A maintenance employee completes the repairs. Once the repairs are completed a contract painter, cleaner, and carpet cleaner complete services in the unit.

Yes! We have 24/7 on-site maintenance for any emergencies that may arise after hours.

You can submit a work order request through the resident services account, call or email us at the office.

Maintenance issues are addressed on a case by case basis.

You do not need to be present. A door hanger will be left letting you know what work was completed, who completed the work, the time in and the time out of the apartment.

You are able to contact the leasing office for a replacement key; once your identity is verified of course. If it's after hours you can contact the 24/7 maintenance employee for assistance.

Yes, you can.

Taking a tour is absolutely free! Contact the office or visit us online to schedule a tour.

An appointment is always best but we do take walk-ins also.

We have on-site management who are easily reachable via phone, in-person or email.

Visit our website at oldmonterey-apartments.com.

An application is screened within 72 hours of applying.

You will need to pay your Security Deposit, Administrative Fee, and your pro-rated rent amount.

Our Leasing Consultants are happy to provide any information for first-time renters.

You are able to pay rent online via your resident services account, WIPS (walk in payment system) or mail a payment to our Management Office.

Paying rent online has never been easier! On your resident services account you click on "Pay Now" and follow the steps.

The only monthly fees are optional such as internet, cable or Dish Network.

No

We cover all the gas, sewer, trash and water utilities at Old Monterey.

Please visit Cityutilites.net to set up your electric service.

Bloom Broadband is the only approved provider at Old Monterey Apartments.

No, we currently do not have any referral programs set up for residents.

You are allowed to have guests at your apartment. We do ask that any guests please park in parking spots facing away from the building.

The rental rates are calculated based on length of lease, style of apartment, etc. You are welcome to pay a year in advance but no discount is offered.

A new security deposit is always required when transferring.

Subletting is not permitted.

It is best to contact the office for information on terminating your lease.

We have a community pool, volleyball court and basketball court! There are charcoal grills in each courtyard for your use also.

The pool is open for use from 10:00 AM until sunset.

Parking is available in front of each building and is first come, first serve. We ask if you have visitors that they use the back parking spots to allow the front parking spots for resident use.

There are no washer or dryer hookups in the apartments. We have on-site laundry facilities in each building.

Yes! We allow cats and dogs in select buildings.

There is a non-refundable pet fee of $150 and an additional $20 per month pet rent. The pet fee and pet rent cover up to two pets!

Yes, there are restrictions. It is best to contact the office for additional information on the pet restrictions.

No

Every unit will have a gas stove, refrigerator and range hood. Dishwashers are available in several units also.

We do not offer furnished apartments but we can provide you with information on furniture rental options in the area.

Yes, our shortest lease term is 6 months.

Yes, we offer corporate housing through VIA by Edward Rose. Please contact your Leasing Office for more information.

There are no quiet hours. We charge a fee to rent our community building where applicable.

There is a city bus stop just north of Old Monterey Apartments on Battlefield Rd.

We are close to great restaurants, grocery stores, and automotive repair shops just to name a few.

The elementary school is Horace Mann, middle school is Carver, and high school is Kickapoo.

The only dog park in Springfield is Cruse Dog Park. You can visit parkboard.org for additional information.

There are greenways throughout Springfield. You can visit parkboard.org for additional information.

Walmart and other grocery stores are within walking distance for most residents. There are multiple options to shop.

The nearest drive-thru coffee shop is Scooters Coffee and it is approximately 1/2 mile away. Starbucks is just over a 1/2 mile away also!

3108 S. Jefferson south of Battlefield

The nearest cross streets are Battlefield Rd. and S. Jefferson Ave.